Customer Care

Durability
HTL equipment is built to last. Our company was one of the first in the industry to introduce 3 years warranty covering the pipettes. We did this prolonged warranty period years ago because we were confident of the performance of our products even after long and extensive usage. In fact if HTL pipette is used and maintained in accordance with its manual it would last a lot longer than declared 3 years*.

* click on the links to find out more about recommended maintenance procedure and HTL warranty policy

Solid components
HTL pipettes base on well proven constructional concept of the most popular pipettes on the market. The application of solid, but light plastic handle combined with highest grade steel components (calibration screw, springs and low volume pistons) results in high mechanical and chemical durability of our products. There is no pipette which would withstand all chemical and mechanical hazards, but the experience of our dedicated users show that in the most severe environment HTL pipettes shall last longer than plastic or aluminum products of most of other manufacturers.

Robust Shafts
Breaking shafts is the most common problem faced by all professionals working with the pipettes. When pipette is dropped or swung during tip sealing, the breakage may occur. All newest versions of HTL pipettes are equipped with the shafts manufactured of PVDF. This space age material guarantees highest mechanical durability of the shaft and lowest durability deterioration under the influence of commonly used aggressive substances. In order to make sure that only shafts of the highest robustness parameters are assembled with our pipettes we introduced a frequent shaft durability test to the range of tests applied during our quality control procedure.