Warranty Conditions for HTL Liquid Handling Products

HTL Liquid Handling products are very precise measurement devices and they may be subject to various unnoticed improper interactions, even under ideal laboratory conditions. It is strongly recommended for the laboratory equipment to be inspected and maintained at least once a year by authorized service. It will assure its correct and precise work during the life of the product.

Should you notice improper functioning of our product please contact your distributor for advice. In rare cases when product malfunctions it might be repaired under the warranty policy. The following rules apply to HTL warranty conditions:

1. Warranty period

HTL products guaranteed to be free from defects in design and workmanship for the certain time starting from product manufacturing date indicated in pipette serial number. Below chart demonstrates the length of the warranty period for different products of HTL.
 

Model	DISCOVERY Series	LAB MATE	CLINIPET & EPA	V3 SERIES	SWIFTPET®	MINILAB
Warranty time	3 years	3 years	3 years	3 years	1 year	1 year

2. Warranty does not apply

This warranty is void if the product is damaged by improper or abnormal use, by accident, if the product is altered or modified in any way or if any attempt is made to repair the product without authorization from HTL. The warranty is void if the product is continuously exposed to corrosive reagents which can cause the incidental damage of the parts. Particularly if the product is damaged by: scratches, bends, breakages, corrosion of the plunger, thermal or chemical plastic parts surface flaw.

3. Equipment parts exempt from the warranty

HTL warranty does not cover: the pipette teflon seal, o-ring and the shaft as well as the pipette holder of the SWIFTPET^® pipetting controller. Having very high durability, those parts may lose their features during long use.

4. Procedure of placing the quality claim

Whenever you notice improper functioning of HTL equipment feel free contact your HTL distributor for advice. We also recommend that you take a look at the information on troubleshooting available at this website and in Instruction Manual of your product. It might occur that the reason of the malfunctioning is prosaic and that simple action can fix your tool. Should the problem noticed occurred to be more severe and your distributor asked you to return the product, please send it back to him together with filled Claim Form.

It is very important for HTL that we receive the information on the conditions at which your tool was operated. It help us to determine the cause of product malfunctioning and avoid such occurrences in the future. Therefore in the interest of the end users and in order to ensure safety of our staff we are forced to place the condition that only products returned with filled claim forms are subject to warranty repair procedure.